Several people are having problems downloading this podcast. Please, please, please help us troubleshoot. If you have attempted to download the latest podcast, whether you were successful or not, would you please answer the following questions for us?

  • What browser are you using to download? If you’re using IE, can you try using Firefox just to experiment?
  • What operating system are you using?
  • How are you downloading?
    • Are you left-clicking on the “audio MP3″ button?
    • Are you left-clicking on the Download link?
    • Are you right-clicking on any of these links and clicking “Save As”?
    • Are you using iTunes to download?
    • Other?
  • What happens when it fails?
  • If you try again later in the day (using the same method), does it still fail?
  • Also, if you have been successful, can you answer the same questions?

Please give us more info, so we can get to the bottom of this problem.



  1. Chris June 28, 2007 at 1:42 pm

    there are a few oddities I have seen, first I use Itunes, and Mormonstories is duplicated in the Itunes directory (strange) and episode 58 is not found in either, however I subscribe to the podcast and episode 58 was auto downloaded (in Itunes) but was incomplete… little over 8min the first time. I deleted the episode and refreshed the list (which doubled all the episodes, bummer) and it came in the second time at a little over 13 min long. Something is not right as far as Itunes is concerned.

  2. Square Peg June 28, 2007 at 1:59 pm

    The latest Mormon Stories episode downloaded fine for me in iTunes. However, I did have some problems downloading the latest Mormon Matters (#3) a few days ago. The first time that episode downloaded automatically, I only got about the first six minutes of the podcast. To fix the problem, I unsubscribed from Mormon Matters, re-subscribed, and re-downloaded the episode, and it worked fine. I didn’t experience any of the weird directory duplications Chris mentioned. As you requested, I also downloaded the latest Mormon Stories using Firefox, and that worked fine. Here are my vital statistics:

    OS: Mac OS 10.4.10 (the only True and Living operating system) ;)
    Download method: iTunes
    Primary browsers: Safari and Firefox

    I hope that helps.

  3. Batavia June 28, 2007 at 2:58 pm

    It works for me. both using firefox (under linux) and gpodder (linux itunes thing)

  4. Chris G June 28, 2007 at 3:20 pm

    I just downloaded the latest episode using ITunes for Windows XP (the Mother of all Harlots of Operating Systems :) Worked great.

  5. Raoul Fenderson June 28, 2007 at 5:00 pm

    I tried downloading it directly from the link using “Save target as” in the a.m. and only got part of the file. Tried it later in the day and got all of it. I still don’t know how to use iTunes and don’t know why I should. :-)

  6. austin June 28, 2007 at 7:14 pm

    I downloaded it with Amarok (an audio player in linux) and it worked just fine.

  7. Paula June 28, 2007 at 8:34 pm

    Square Peg, I have OS 10.4, but iTunes wasn’t working this morning. I emailed John this morning. I couldn’t find Episode 58 there, even though I am subscribed, and searching didn’t work even with the exact title from the mormonstories website. I think John fixed something, much as it pains me to imply that this is not evidence that the Mac is not the only true operating system.

  8. McKay June 28, 2007 at 9:09 pm

    I only got 20 min of the file on iTunes on Windows XP.

  9. John Dehlin June 28, 2007 at 10:11 pm

    Can those of you who had problems please try now?

Comments are closed.